Morgan Miller Plumbing: It's the Little Things

Morgan Miller Team

Written by Jeff Morgan

Here are some thoughts we teach our associates to live by:

  • Customer service begins when you wake up.
  • Every act is a marketing act.
  • Be professional – but more importantly be personable.
  • Customers can tell if you believe, you gotta believe!
  • You are interrupting the customers routine, give them reasons to like you.
  • Your expertise is presumed: Always give them more than they expect.
  • Make your service easy.
  • Say thank you – often.
  • Focus.
  • Compliment someone in the presence of others today.
  • Make your client feel important.
  • What’s the best service you have ever had? Give your customer better.