Last week we started yet another goal setting campaign within our company with a twist. This time we had two of our technicians carry out the mission to the rest of us. What a difference that made! Within minutes, some goals were stated that are going to change lives when fulfilled. For instance, one associate […]
Morgan Miller Plumbing: It’s the Little Things
Written by Jeff Morgan Here are some thoughts we teach our associates to live by: Customer service begins when you wake up. Every act is a marketing act. Be professional – but more importantly be personable. Customers can tell if you believe, you gotta believe! You are interrupting the customers routine, give them reasons to […]
Morgan Miller Plumbing: Business Outfit or Is Business Your Outfit?
We all get up and get dressed for the day at some point, right? And well if you don’t ever get dressed then chances are you live on a nude beach. But running a business is very similar to getting dressed. Let me explain my reasoning… Undergarments: Your administration team. They are very important articles of […]
Morgan Miller Plumbing: Is the Customer Always Right?
Could you imagine going to work each day dreading the customer you are going to HAVE to work with? How awful would that be? By noon, you’d want to walk out. There is no way a company would stay positive. You could put on your best “fake” voice, but you can only put up with […]